Ideas hub
4362 results found
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canlı bağlantı dışında da yazışabileceğimiz bir mail olmalı
I have been shopping from ASOS for over 10 years. Being one of the countries where ASOS offers free shipping, Turkey enables me to make very affordable purchases. However, despite the shipments in my recent order being declared as tax-free, they were sent without paying the taxes and got stuck in customs. I have been reaching out everywhere for the past 15 days. I have had numerous correspondences with ASOS customer service, but to no avail. I can only receive my order if I pay 600 euros in customs for a shipment worth 167 euros. ASOS cannot explain to me…
1 vote -
Material Filter
i.e Filtering out animal materials or only 100% cotton etc
It would the ordering experience so much quicker and more convenient as having to look for the materials is long and not always clear.
I accidentally bought something with leather in it as it wasn’t clear on the app. It’s not as easy as returning the item as the demand for it has now been added to.
2 votes -
a size chart that actually helps 🤦🏽♀️
current size chart is unhelpful whilst shopping for merchandise bc it displays international conversion sizes instead of actual measurements that would aid in determining whether a product matches the shoppers preferences.
the results of this particular chaos is best seen in the womens jeans listings btw <3
2 votes -
Better return/exchange policy
This company needs a massive wake up call, we are getting ripped off outrageously. The crazy duties we have to pay, no exchanges (major *******) and having to pay for a return label that isn’t cheap either!! Get your greedy head out of your even greedier ** asos. Your policies are ridiculous and not even worth it to us as customers. Stop charging us so much money, offer exchanges on items that are not the right size and give us free postage return labels or atleast take a part of it off our refund when returning items. We…
1 vote -
Please Bring back shipping options
Dont get me wrong I love that you have added free shipping to malaysia and other countries when spending xx amount. But I really dislike that you've taken away the option to pay extra for express shipping or at east letting us choose how long shipping takes. I order quite alot from asos and one of my favourite things is that I can pay that extra shipping and get my stuff in under a week.
I have tried the free shipping this time on my order as there was no other options and the service with your free shipping provider…1 vote -
Return the curve section
I noticed that you canceled the curve section on the categories please return it
13 votes -
Shop by seasonal colour analysis
It would be great if you could either have a filter or edit to shop for specific season colour palettes, such as soft autumn, true winter, bright spring etc.
2 votes -
Please bring back the petite basic slim joggers
The basic slim joggers in petite were the best thing ever. I can't find something like them anywhere. Please bring them back for ud petite girlie's that don't want oversized joggers!
1 vote -
2 votes
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Reward points for reviewing purchased items
There should be a point reward system for leaving helpful reviews on items that are purchased. The points should count as store credit and would be mutually beneficial as they would add up with more purchases made and more reviews left. In addition, reviews can greatly affect if I purchase an item or not so it would be helpful if there were more to see.
53 votes -
Start selling the Dorothy Perkins brands, DP stopped shipping to the European Mainland in 2023, so there is a big market for you
Start selling the Dorothy Perkins brands, DP stopped shipping to the European Mainland in 2023, so there is a big market for you
1 vote -
AI assisted website
Dear Sir/Madam，
I'm Annabel,a data scientist with a passion for fashion. I've noticed some key challenges facing online clothing lines like yours, including high return rates, intense competition, shifting fashion attitudes, lack of real-time assistance, and color inconsistency across devices.
I believe an AI-assisted website could be the solution. Here's a brief overview of what it can offer:
Personalized Recommendations using Gen AI to solve high return rate issue
Trend Forecasting using big data to solve frequent stockouts issue
Real-time Assistance using chat bot
Stay ahead of competition using latest technology
With my expertise, I can help implement these solutions…1 vote -
We need a chat support
I’d like ASOS add a chat support like this we can talk to someone and have more informations about our orders and also asos should add Laroche posay to the list of their partners
3 votes -
Buying more football product
Please can you buy more football related product in the uk as it’s the main sport in the uk and I think it would benefit more people buy from asos like footballs , shinpads, football boots , goalkeeper gloves , football shirts football shorts ect
1 vote -
Sadly I’ve wasted the best part of 1 hour trying to tell your CS that I couldn’t cancel my order within 1 minute of order. Because your sys.
Buying/returning.. Cancelling orders.
WHY ARE YOU TAKING PEOPLES MONEY ON AN ORDER. WHERE I CLEARLY MADE A MISTAKE AND TRIED TO CANCEL WITHIN 1 minute. Your system failed not allowing me to cancel. Your CS team said they could not cancel it as it was over 10 minutes. So you keep my money, send out a parcel not required and break the rules of carbon footprint in UK. You should be ashamed. I’m not going to allow your carrier to deliver this unwanted parcel and will try my bank for a refund. It’s absolutely ridiculous. So happy for you to…2 votes -
Provide clothes for men who are plus size and have a waist of 46 or 48
We need ASOS to be inclusive to bigger guys but recently it seems they have stopped carrying size 46” or 48” waist jeans
1 vote -
Pull & bear, Mango, topshop and River Island do beautiful kitten mini heel style shoes, the size all stops at size 8. Please stop sz 9 .P
Pull & bear, Mango, topshop and River Island do beautiful kitten mini heel style shoes, the size all stops at size 8. Please stop sz 9 .
We need these amazing styles in size 9 too. Particularly mini kitten heels.1 vote -
Try selling kids cloths
It would be good if asos starts selling kids cloths like other companies do like adidas Nike next ect it’s would generate more customer base and more profit for the company
1 vote -
Inside bags & wallets
Please include images of the inside of bags and wallets.
I will not buy a bag or wallet without knowing what compartments it has - are there any, are they zippered, have presstuds, Velcro, etc. For wallets I need to know how many card slots, is there a space for ID, a coin section, etc.
Every time I consider buying a bag or wallet I am forced to leave the ASOS app to check these features elsewhere. That means there is a very good chance I'm going to find the items I want elsewhere, reducing ASOS's profit, all because a…
1 vote -
More fashion for plus size
Can we please update the plus size fashion category it’s really sad the smaller clothing are way more fashionable prices can we have the same for the plus sizes please do better
1 vote
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