Ideas hub
262 results found
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Option to post return
Can you please put the option to post back returns ? Because every time I try to create a return I have to cancel it because the option to post is not there not good at all
2 votes -
R
Good evening, thank you for fulfilling my order, but upon receiving the parcel there are two pieces missing by order. Application number 489018890 Note that the amount is paid and withdrawn from my account
1 vote -
See past returns
Please allow to see a returns in past on my account.
3 votes -
1 vote
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Contact
I think you need a way for costumers to get in touch with you- like a chat room. Im having a hard time getting costumer support
1 vote -
Online returns
Shops are struggling with returning items. Yesterday one shop told me they couldn’t do it, after persisting she had to print a receipt that got placed in a plastic pocket and stuck on the package, seems to defeat the object where the environment is concerned. Previously the post office told me the barcode generated couldn’t be scanned from the app( I had taken also taken a screenshot of the code) He wanted me to access my emails, inconveniently there was no signal where the shop is located.
Go back to providing us with the labels, they only have to print…1 vote -
Returns through app
Hey Asos. I think it would be awesome if it was possible to see/follow returns from the app instead of having to log in through a browser.
2 votes -
Return timing
In the orders tab, make it apparent to the consumer how long they have until they can no longer request a return.
2 votes -
Retour
Een makkelijke pagina, of kopje of iets, waar je **** kijken welke artikelen geretourneerd zijn svp.
Uitrekenen gaat ook, maar liever niet. Om fouten te voorkomen.
1 vote -
Returns
It would be helpful to have a dedicated section to check returns when received and processed since they all have be done and created online as asos no longer send any return forms with products.
1 vote -
Returns
Have a create return link on the order
1 vote -
Saved items categorisation
Separate men’s and women’s saved items, or find a way to add items to a board but remove them from the saved items. This is useful for presents for my boyfriend & others which I want to separate from my own stuff
2 votes -
Make ‘Create a return’ available from My Account
It used to be much easier to find the ‘Create a return’ option in My Account. I end up having to Google it because it’s not clearly linked from an order.
1 vote -
Test - can a convo be exchanged on user voice (Aaron j)
Testing - can a conversation be exchanged on user voice (Aaron j)
1 vote -
Shipment error
Hİ ,
asked for a dress, but it is not the dress he requested, I want to return the piece, and take the piece that I want , order numbir : 483017453This is the piece I want
1 vote -
Returns
Please make returns from Lithuania free again :( Or at least cheaper. 8 € is a huge price.
2 votes -
Returning orders
Returning is very inconvenient you need to print out the label, pack everything and drop off, i don't have a printer and I don't have a tape so now i need to waste time and find those things and waste time.
You should do it like amazon, drop off at ups is free, no package or printing labels needed.
Make it easy for your customers, i want to shop but most of the times sizes are not right and i need to waste extra time and money on returning.
Thanks1 vote -
My refund
You should have a customer service number that people can call
1 vote -
Better feedback on returns
Give me a better way to feedback on why I have returned a product. The current system on the returns slip is far too restrictive.
I recently bought some boots that I loved but they wouldn’t fit because the design needed a minor tweak (by a couple of millimetres) but as far as you know there was just a size issue. How do you learn from that? How do you help reduce returns with just that info?
1 vote -
Damaged goods
Include a clear link for inquiries about damaged items
1 vote
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