Extend the returns period to minimum 30days or gift voucher option thereafter up to 60days
Extend the Return window to 30 days - and add a gift voucher option for items returned between 30-60days. And don't indicate that a return past 28 day timeframe 'MAY' be facilitated by a Gift Voucher if none of the customer care representatives or their managers CAN ACTUALLY facilitate this - i was chatting with two very helpful individuals but they are obviously very limited in what they can actually do - they repeat back the standard line of -'over 28days cannot print a return label' so often you may feel like it is a bot or an AI agent you are speaking with. No flexibility. Very disappointing, yet on the other side of the coin - when you DO return items (within their 28days timeframe) ASOS can take as long as they like to refund your MONEY?!