Customer service within your app
Can I recommend you improve your customer service on the app, perhaps attach the q+a built in and a way to live chat within the app instead of re directing me :)
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Amandeep Kaur Rai commented
Ideally a LIVE CHAT with an ACTUAL HUMAN BEING, who understands the queries. It’s super frustrating trying to tell that thing my problem
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Anonymous commented
I don’t see why you can’t input your live chat service directly within the app. It will be so much better and easier than using the current system you have
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Anonymous commented
Please allow me to directly connect to your customer service through the app. You auto redirect me to your webpage and not only does it force me to leave the app but then I have to log in and blah blah. It would be so easy to just hit “chat” IN the app
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Anonymous commented
Hi, I would suggest having a online chat on the chat.. this would be amazing way to quickly contact rather then having to be directed back on to safari etc
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Anonymous commented
It would be nice if we would be able to start a support live chat from within the app, not having to go on the website and logging in all over again to do that.
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Anonymous commented
Add live chat to the app, like dpd have.
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Anonymous commented
There should be a customer service rep always present to chat on the app
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Anonymous commented
Put the live chat feature into the app